Disabling this tab seems to have fixed it entirely. Mine defaulted to 'Personal Call', and for whatever reason that was forcing windows to override the audio jack and default to the internal microphone. Turns out, in the HD Audio Manager (Control panel>Hardware and Sound>HD Audio Manager), there's a section under the microphone tab labeled "Microphone Effects". No matter what I messed with in the sound control panel, nothing changed it. Voice calls, the windows voice recorder, etc, defaulted to the laptop's internal mic despite the headset being plugged in. Toggle on the switch of Disable front panel jack detection and click on OK to save the change. Click on the Connector Settings icon at the bottom right corner in the pop-up window. In the Control panel, click on Realtek HD Audio Manager. The jack was labelled for headsets, I could hear the mic in the headset, the mic was picked up fine plugged into my phone- it clearly worked- but internally the system wouldn't pick it up. Here you can follow the steps below to enable the detection. I have the G332 headset, and from day 1, I couldn't get the mic to work on my computer. I don't have an issue- any longer- I'm just posting this solution because I couldn't find it anywhere and I figure I can't be the only person to run into this issue.
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